There you will have the option of describing your problem and attaching log files by submitting a support ticket.įind out what the log file errors mean (here). Choose an OpenVPN server from our Server Status page and make note of its hostname (this guide uses Ukranian server as an example - ua1.gw.) Navigate to VPN > OpenVPN > Clients, click on the button and enter the following configuration: Remote server - IVPN’s server hostname, i.e. Go to the clients Settings and Support tab. Other possible causes and solutions might be found by inspecting your VPN clients log file. Also, disable the Scan SSL option if you have any as it breaks the consistency of VPN packets. Temporarily snooze your protection or whitelist our VPN client app in your anti-virus application. Your security applications might be blocking our VPN client app. You can find detailed instructions on this link. In some cases ISPs are known to poison DNS records and thus block access to network addresses they seem unfit.Ĭhange your DNS servers to: 1.1.1.1 and 1.0.0.1 to see if that is the case. Switch the DNS servers from your Internet service provider ones to a third-party ones. on iOS), use our VPN setup tutorials here to configure a different VPN protocol. If this is not possible within our VPN client app (e.g. Preferably choose: OpenVPN, IKEv2 or SSTP. To test if this is the case, go to the clients Settings and change the VPN protocol to other available. However, this protocol might be blocked in some countries or by some ISPs. VPN protocols are the underlying methods by which your traffic is communicated with our VPN server.īy deafult uses SoftEther VPN protocol. Please contact our Technical support about this issue. In case you are able to access Internet while connected to this server location, there might be a routing issue or a temporary problem with the server location you chose originally. Try connecting to a different server locationįrom the clients Location menu choose a different server location and try connecting to it. If the Internet connection is working fine, then proceed to the next option and read on. You may need to reboot your computer to see if that fixes it. How do I connect if the OpenVPN client is integrated into my router In order to connect to the VPN server or service, you need to obtain a file that contains the specifics needed for the connection. See man page for more info on learn-address script. If you cannot access the Internet, there is some kind of an issue with your Internet connection. Verify that your Internet connection is workingĭisconnect your VPN client and try accessing the Internet.
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